Refund policy
3D ANZ Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at tim@3danz.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
In addition to the above, purchases of software authored by Robert McNeel & Associates (Rhino and Bongo) are also covered by a 100% satisfaction guarantee, which as resellers, we will honour.
Before you return your software
Please be aware that if software is returned to us under this guarantee, your licence will be disabled remotely by 3D ANZ.
Once disabled, the licence will not be usable by you or anyone else, anywhere.
Returning software under this guarantee is therefore a permanent return of the licence, rather than a temporary deactivation or transfer.
How to make a claim
If you've purchased Rhino or Bongo from 3D ANZ and you're not satisfied, please contact us before returning your software. We'll explain the process and arrange the next steps.
Australia
New Zealand
Refunds
We will initiate all refunds within 3 business days from the time your claim under this guarantee is lodged.
Internet banking
If you paid us by internet banking, the refund can only be made to the bank account that remitted the payment into our account.
If you paid us through a third party or intermediary, we can only refund the payment to the bank account of that third party or intermediary.
Credit or debit card
If you paid by credit or debit card, we will initiate the refund within 3 business days. The time it takes for the refund to settle to your card will depend, to an extent, on the card issuer's own policies, practices and processing timeframes, over which we have no control.
This refund policy does not apply to physical goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration and/or insurance with your postal carrier. 3D ANZ will not be responsible for parcels lost or damaged in transit if you choose not to insure.